Terms & Conditions
The website www.epb.gr belongs to ELECTRIC POWER BIKES.
The use of our website is governed by Greek Law.
All data on our website is reliable at the time of its registration. However, we do not guarantee that all information is fully valid at all times. For this reason, ELECTRIC POWER BIKES does not assume any responsibility in the event that visitors to our website suffer damage when using the information on our website.
Visitors to our website are solely responsible for any risks that may arise from browsing our website. We do not provide any guarantee of non-injury to your property from the use of our website.
We do not guarantee the privacy of your personal information when you visit other websites to which our website is linked, because we cannot control them.
ELECTRIC POWER BIKES has the right to modify any information contained on our website www.epb.gr without prior notice being required. In this case, it is assumed that the visitors of our website have been informed and are bound by the modifications.
All information and data contained on the website www.epb.gr are copyrighted and owned by ELECTRIC POWER BIKES. It is not permitted to copy or reproduce part or all of the content of our website.
ELECTRIC POWER BIKES has the right to take all legal measures to protect its rights and interests in case of non-compliance by visitors to our website with the above terms and conditions.
All visitors to our website are deemed to agree and be bound by the above terms and conditions.
If you find any problem while using our website, please contact us immediately.
The visitor/user of the website www.epb.gr has direct access to the contact details of the physical store ELECTRIC POWER BIKES and the website www.epb.gr. Contact information is posted on the “Contact” icon as well as the store’s phone number and email address.
Access to the pages/services of www.epb.gr does not entail any additional costs for the visitor/user, beyond the applicable tariff regime for general access to the Internet, as established by the competent providers (ISP’s) and paid to them and only, on the basis of the agreement between them.
2) User Registration/Account Creation
If the visitor/user decides that he wishes to register for the services of the website www.epb.gr, he confirms that the details and information he provides are complete and true regarding the details that he is asked to fill in by www.epb.gr to access its contents/services by creating a personal account.
2a) Registration (creating a member)
The customer, referring to the “create an account” icon and pressing it, must fill in a form, which contains the following information: Name, Surname, Company Name (for legal entities) Telephone Number, Address, City, Country, Region, Email address (e-mail), Postal Code, Password (Password Confirmation).
2b) Subscribe to the newsletter
The visitor of the website www.epb.gr is provided with the possibility to register for the newsletter, by filling in the information provided in the corresponding form (it can be found on the “Newsletter registration” icon). The information requested from the visitor is to fill in the name and e-mail address. By subscribing to the newsletter, the visitor will receive informative e-mails about the store’s products, offers and discounts.
2c) Create an account
The visitor/user/customer who has already created an account at www.epb.gr is recognized on the www.epb.gr website as a registered member/ or registered customer. In this particular case, there is no need to re-fill the form with his details to place an order.
In order to facilitate the identification of the Customer/user, the Customer/user expressly authorizes www.epb.gr to deposit on the customer’s hard drive a folder called “cookie” whose sole purpose is the said identification.
The customer places his order as the process is described below. Validation of the order implies acceptance of the terms of sale.
a) The customer who is interested in a product on the website www.epb.gr follows the following procedure to complete his order: By pressing the “basket” icon, checking the details of the order (color, quantity, size, price, etc. …) continuing the customer validates the selected product or products by pressing the “buy” icon.
b) During his first order, the customer must complete a form, which contains the following information: Name, Surname, Company Name (for legal entities) Telephone Number, Address, City, Country, Region, Email Address ( e-mail), Postal Code. At this stage, the customer creates his personal account.
Then, after choosing the payment method, the customer is invited (after making sure that the information he has provided is correct and the product selection) to confirm his order definitively and irrevocably by pressing the “order confirmation” icon.
The payment of the price of the selected product is carried out in one of the indicated ways included on the website www.epb.gr, at the choice of the customer:
1. Cash on delivery (cash on delivery – “hand to hand”) for purchases where the total amount does not exceed €500.00
The order can be paid for upon receipt of the product by you. The cash on delivery option has an additional fee of €3.00.
2. Payment by bank transfer. Payment is made through partner banks. If payment by bank transfer is chosen, you will receive an e-mail immediately after placing the order with all the information you need to make the bank deposit. This can be done either through your bank’s website, through e-banking or directly at a bank branch.
3. With funding from TBI BANK without a card.
4. By credit-debit card through www.epb.gr
If payment by bank transfer is chosen, you will receive an e-mail immediately after placing the order with all the information you need to make the bank deposit. This can be done either through your bank’s website, through e-banking or directly at a bank branch.
ELECTRIC POWER BIKES reserves the right to refuse delivery or place an order from a customer with whom a legal dispute is pending.
4) Shipping Time (Delivery/Receipt):
Once the availability of the products you have selected is checked, shipments are made within 1 to 4 business days from the day of your order, and will be sent by carrier.
Orders placed over the weekend will be processed on Monday. You can be informed by e-mail about the progress of your order.
Rarely, there may be a delay in the order, which can last from 5 to 10 working days and is due to peak periods (e.g. 10-day offers, Discounts, etc.), or to additional product control. The times and reasons are indicative regarding a possible delay of the order.
Deliveries of products on Saturday are made at an additional charge to the customer (you will be informed of the amount after a telephone call) and if requested during the order.
Shipments to Cyprus are sent with the Samothrakitis shipping company SBS SHIPPING LTD, with a cargo ship that departs every Saturday from Piraeus and Thessaloniki to Limassol. Payment cannot be made by cash on delivery but by bank deposit, e-banking or credit – Debit Cards. Returns are the responsibility of the customer, who at his own cost and responsibility returns the product with any company he chooses.
a) All products purchased through the website www.epb.gr can be returned, as long as the product you received is different from the one you ordered.
You will not incur return shipping charges for the exchange. In any case, the customer can contact the store by phone or via e-mail at www.epb.gr to arrange the shipping process.
Returns from Cyprus:
The customer bears the transport costs for all movements of his package.
It will be carried out within 14 days of receipt at your place with the transport company that our company will indicate to you.
b) The returned products must be in their original packaging. If for any reason the outer packaging is lost, you must use another packaging of your choice, in order to adequately protect the inner packaging.
c) The returned product must be accompanied by all the necessary documents received by the customer upon receipt.
The new product will be sent after receiving the original product and after the company has checked that the above conditions are met. Please note that the product must be in its original condition (unused and undamaged).
d) Changes will be accepted provided that the customer informs the store within 14 days of receiving the product.
In the event that you have received the product you have ordered and the product is in good working order, the return of the product is not accepted by our company, except in exceptional cases and if there are serious reasons for returning a product, after examination of all the data of the return request from our company and if our company decides that the product should be returned, the customer, in case he has unpacked the product, is obliged to pack the product as it was originally packed and deliver it to the transport company. After receiving the product from our company, the product is checked and if it is found in its original condition, exactly as it was before it was sent to the customer, it credits the customer’s bank account within 14 days from the date of receipt of the returned product. The amount of money returned in this case to the customer’s account is the value of the product reduced by the amount of money paid by our company in transport costs for the transfer of the returned product from the customer’s headquarters to our company’s headquarters.
In the event that the returned product is not found in its original condition, exactly as it was before it was sent to the customer, the damages caused by the customer will be charged and deducted from the refunded amount.
7) Wrong shipment
If the customer received a product different from the one of his choice, he should inform the physical store by phone or by e-mail, www.epb.gr respectively, based on the information listed in the “Contact” section of our website, within 3 days after receipt. You will receive instructions on how to return and replace it at no charge to the customer.
8) Offers and discounts
The store’s offers are posted on the website www.epb.gr. During the sale period changes are accepted as usual.
Offers are valid while stocks last.
The discounts and their duration are determined by the competent bodies of the Greek Territory and for as long as the national legislation provides.
Offers will be valid while stocks last. Promotional product that is no longer available will be labeled ‘SOLD OUT’ on its icon.
However, in any case of placing an order that concerns an unavailable product, www.epb.gr undertakes to notify the customer who gave the order by e-mail or by telephone.
9) Prices / Transportation Costs – VAT
a) Transport costs/shipping costs are borne by the customer.
c) The prices of the products include the applicable VAT. that weighs on them. The prices are given in euros including all taxes for Greece. If there is a change in the VAT rate, the change is included in the price of the products without prior notification to the Customer.
The website www.epb.gr reserves the right to modify its prices at any time and without warning, but the products that have been ordered will be invoiced at the price that was in effect when the order was placed.
10) Personal data
The use of the information we collect is aimed at fulfilling any commercial transaction you wish with our store as well as sending information and offers for promotional purposes and for the best possible service and information if you so wish. After you have submitted your data form to us, we will, for the reasons mentioned above, carry out each act or series of acts of processing your data and with the help of automated means such as e.g. collecting, registering, organizing, correcting, storing, adapting, changing, retrieving, searching for information.
In order to provide you with relevant offers and information, we may analyze your personal data.
www.epb.gr recognizes the importance and seriousness of the issue of the security of electronic transactions and has taken all the necessary measures to ensure the maximum possible security of them. All information related to users’ personal information is kept confidential.
It is confirmed that only authorized employees have access to the transaction information, which will be specifically identified and are the employees and employees of the company, and only when necessary, (e.g. to process orders) in the context of processing the training contract. The personal data declared in the online store with the ELECTRIC POWER BIKES brand are considered confidential, and are used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship. However, you should be aware that, in this case, these legal and/or natural persons will process your personal data solely for the purpose of providing services to us and not for their own benefit, acting as processors.
As the case may be, you can exercise the following rights: the right of access (to find out which of your data we are processing, why and their recipients), rectification (to correct any deficiencies or inaccuracies of your data), deletion (deletion from our records, however, as long as their processing is no longer necessary or no relevant obligation is provided by law ) restriction of processing (in case of questioning the accuracy of the data etc.) portability (to receive your data in a structured and commonly used format ).In addition, you have the right to object, excluding data whose processing is necessary for the execution of the contract / order and data for which you have given us your express consent to the processing.
These rights can be exercised at no cost to you, by sending a relevant letter or e-mail to our company at email@example.com, unless they are repeated frequently and due to volume, they have administrative costs for us, in which case you will bear the relevant costs.
If you exercise any of your aforementioned rights, we will take every possible measure to satisfy your request within thirty (30) days of receiving it, after informing you either of its satisfaction, or of the objective reasons that prevent its satisfaction .
The legal and natural persons that cooperate with www.epb.gr have the right to process the personal data that the users of www.epb.gr submit to it only to the extent that it is absolutely necessary to provide support to www.epb.gr. epb.gr. The orders and orders of the customer will be archived by the company and will be kept in its file, for the period of time required by the existing legislation on the keeping of books and data by business entities (K.B.S. – P.D. 186/1992 ). Additionally, your orders, orders and purchase contracts may be archived until the statute of limitations for any related claims has expired.
For any issue arising regarding the processing of your data, you can contact our offices by phone at 2821049722 or by email at firstname.lastname@example.org
In addition, you always reserve the right to address the Personal Data Protection Authority, which can also accept the submission of relevant complaints either in written form in its protocol (Kifisias 1-3, P.O. 115 23, Athens) or electronically ( www.dpa.gr).
11) Operation of services
The managing company also reserves the right to modify, at any time and without warning, unilaterally the content and data included on the website www.epb.gr and concerning the products available through the website.
12) Advertising/Visit via other links
The company ELECTRIC POWER BIKES bears no responsibility for the communication of the user/member with the third party service providers who are advertised on www.epb.gr and for any commercial transaction that may arise from the relationship between them.
The company ELECTRIC POWER BIKES has no control over the availability, content, personal data protection policy, quality and completeness of the services of other websites and pages that refer through “links”, or advertising banners to www.epb.gr , nor is it connected with them in any other way.
13) Sales Details
The sale is directed to consumers who have complete shipping address information.
All products displayed on the website are available while stocks last.
Products that are no longer available will be labeled ‘SOLD OUT’ on their icon.
In any case of placing an order regarding an unavailable product, www.epb.gr undertakes to notify by email the customer who ordered an unavailable product.
All elements of the website www.epb.gr, visual or audio, taking into account the underlying technology, including images, graphics, photos, plans, texts, the services provided and in general all the files of this website, are intellectual property, registered trademarks and service marks of ELECTRIC POWER BIKES and are protected by the relevant provisions of Greek and Community law and copyright legislation. Consequently, it cannot be wholly or partially sold, copied, modified, reproduced, republished, transmitted or distributed in any way (exclusive property of www.epb.gr).
In accordance with the current legislation, the right of withdrawal is summarized as follows: The user has the right to withdraw from the purchase of products through www.epb.gr if he received a different product from the one he ordered with a statement addressed to the company ELECTRIC POWER BIKES, the which is based in the Municipality of Souda, Crete (Plotarchou Maridaki street no. 5), within 14 days of its receipt of the products and as long as they are in their original condition. Return costs will be borne by the company.
www.epb.gr bears no responsibility for any interference in the provision of the service, or any malicious external interference or the presence of a virus that prevents the use of the website and/or the execution of the contract with the customer-consumer. Additionally, any event characterized as force majeure completely exempts www.epb.gr from any responsibility (subject to the provisions of the Civil Code and the Legislation on “Consumer Protection”).
Ministry of Development – Consumer Protection Service (Call line 1720).