PAYMENT – SHIPMENT

Prices
VAT is included in all prices, delivery charges are not included.

Ways To Order

  • Online through our website.
    By sending us: sales@epb.gr
  • Call at: 28210 49 722
    or at the mobile: 697 205 3010, (daily from 08:00 to 22:00).
  • In our store: ELECTRIC POWER BIKES Markou Mpotsari 90 street
    Chania, P.O.73136 Crete, Greece

Order Confirmation
After you complete your order, you are automatically sent an e-mail which includes the shipping address, your payment, the products ordered and the total amount.
If you want to cancel your order, you will need to contact us within 24 hours of order entry.

Payment Methods

1. By bank transfer
Your name ,address and phone number must be written on the deposit slip by the bank clerk.
Then for faster shipment of products you can do one of the following:

  • Call us at our company to inform us of your deposit.
  • Scan or take a picture of the deposit slip and send it by e-mail to: sales@epb.gr.

2. Receiving the Product

cash_on_delivery_2

Upon receipt of the product ordered by the buyer from the shipping company, please check the product carefully for any damage caused during transport after unpacking. If he discovers any wear and tear, he DOES NOT accept the product and NOT sign it for delivery on the bill of lading, nor does he pay the bill of lading.

He then calls our company’s phones and informs us to solve the problem.

Please note that if the buyer receives the product from the shipping company and signs on the bill of lading for its receipt and discovers any damage afterwards, responsibility for any damage is borne solely by the buyer.

3. By credit card VISA or MASTERCARD

Visa Mastercard
Visa Mastercard (1)

For security reasons and only on your first order by credit card you will need to send us a photocopy of your identity card to e-mail: sales@epb.gr.

For an invoice for companies or freelancers please insert Company name, profession and address, tax office and business registration number and phone number.

Shipping Method
The products are shipped with a transport company throughout Greece and abroad. For shipping abroad, please contact us before completing your order. Your order is received from 2 to 6 working days, depending on the delivery area and the availability of the product.

Product Receipt
Upon receipt of the product from the transport company, the buyer should carefully inspect the product for any damage caused during transport, after first unpacking it. In case he finds any damage he should NOT pick up the product, he should NOT sign, for its receipt in the form of the bill of lading and he should NOT pay for the bill of lading. He then calls our company phones and informs us about it, in order to solve the problem, as in this case the responsibility and the financial burden for the restoration of the damage is exclusively attributable to the transport company. Please note that in case the buyer receives the product from the transport company, signs the form of the bill of lading for its receipt and pays the bill of lading and afterwards finds any damage, the responsibility for any damage lies solely with the buyer.

Packing
Our products are packed in reinforced cartons or airplast, depending on the type of product, for protection against shocks during transport.

Fitting
Our electric bicycles are sold fully assembled, ready for use immediately upon receipt and are also meticulously inspected by our technicians on test routes, so that we can ensure the full functionality of the bike as soon as you receive it.

Online Shopping Security
By purchasing from our online store you can feel absolute confidence in the security of your transactions. During online shopping and while entering your personal information, such as name, address, credit card number, they are automatically encrypted using the SSL (Secure Sockets Layer) protocol, with 128bit encryption, the strongest available. Then, when you send your data over the Internet, it cannot be read or modified by third parties when it is transferred. In this way we achieve maximum security of all your online purchases.

Order cancellation
The order carefully display carefully, click on the key in the option “Order Solutions”, required orders in void and quote in the “Shopping Cart” until revealed or offered.

From the time they look for the delivery for each time we use our websites, required time margins of 24 hours to cancel the order, contact the telephone applications: 28210 49 722 or 697 205 3010 with the demonstration NO scraps the shipment of moods from our store.

Product returns
You can return a product for the following reasons:

  • You received a different product from the one you ordered.
  • The product is defective.
  • The packaging was damaged. For this reason you should check if the packaging is in good condition when you receive the product from the transport company. Report any damage to the packaging to the transport company and contact us immediately.
  • You were not satisfied with the product.You must return the product to us within 14 days from the date of receipt, at your own expense of the shipping costs. The refund is made within 14 days of receipt of the product, which has been returned.

When returning a product you should pay attention to the following:

  • Inform us directly on the phones of our company or at info@epb.gr
  • For defective or different product from the one you ordered, the return is accepted only within 7 days from the date of delivery. In this case, we deposit the shipping costs for the return of the product in your bank account.
  • The product must be accompanied by the purchase receipt or the invoice.
  • Be in the same condition in which you received it.
  • Do not open – unseal the package when you notice wear on the package.

Do not receive product
In case you did not receive your product, you can contact us, to get your money back or we will send you the product you ordered again.