According to the existing legislation and the conditions of the companies/manufacturers of the products we sell, if you received a product that is different from the one you ordered, you can request its replacement. More specifically:
In all cases of return due to an error in your order (if for example you received a different product than the one you ordered), in order to complete the return of the item, it is necessary to meet the following conditions:
Product returns can be accepted within 14 days from the date of receipt.
Under no circumstances can a product, which is not in its original condition, be accepted. This means that the product must:
Not to have been used in any way
To have all its badges – stickers
Its packaging must not be damaged.
The product must have been purchased exclusively from ELECTRIC POWER BIKES.
The wrong product sent – a different model than the one you ordered, will only be replaced with the product model you originally ordered.
In the event that you received a defective product and it is determined that the defect was not caused in transit, then the product is repaired in accordance with the terms of the warranty.
RETURN PROCEDURE
Please contact us to clarify the details of the return.
In the event of a defective product, it is necessary to send us a photo of the item to info@epb.gr, so that we have a better picture in our communication with you.
Package the product to protect it during shipping. RETURNS NOT PACKAGED WILL NOT BE ACCEPTED. RESPONSIBILITY IS SOLELY ON THE CUSTOMER AND NOT THE TRANSPORT COMPANY
Send the package with a transport company, to the attention of the ELECTRIC POWER BIKES Returns Department, 5 Plotarchou Maridakis, Souda, TK73200, Chania, tel. 2821049722
Also, in order to return the product, the following declaration of withdrawal must be completed and signed:
Sample withdrawal form from off-premises and distance contracts
(PURSUANT TO SECTION B’ OF THE ANNEX TO LAW 2251/94)
Complete and return this form only if you wish to withdraw from the contract)
– To: [fill in supplier details here]
NAME:
ADDRESS:
• STREET:
• Postal code:
• MUNICIPALITY:
FAX (if available):
E-mail (if available):
– I/We hereby notify (*) that I/we withdraw (*) from my/our (*) contract of sale of the following goods (*)
– Ordered on –/–/—- (*) / received as on –/–/—-(*)- Fill in your personal details here
LAST NAME:
NAME:
ADDRESS:
• STREET:
• Postal code:
• MUNICIPALITY:
PHONE (optional):
E-mail (optional):
– Signature of consumer(s)
– Date –/–/—
————————————————– —–
(*) Unnecessary indication is deleted.
* Please note that the shipping costs of the return are charged by our company only in case you have received a different product model than the one you ordered due to the fault of our company. In all other cases, the transport costs for the return of the product are borne by the buyer.
You can only return a product if you received a different product than the one you ordered. In this case, you must return the wrong product within 7 (seven) days to our company, after first informing us by phone or at info@epb.gr and together with the product return the original purchase receipt or invoice. When the wrong product is received by our company, check if it is in the same condition as it was when it was shipped to the customer and then send the correct product to the customer.
If the product you received is defective and after it has been determined which part is defective and the defect is due to a factory failure and the terms of the warranty are met, we will send you a new part – spare part, free of charge, to remedy the defect.
In the event that you have received the product you have ordered and the product is in good working order, our company does not accept the return of the product, except in exceptional cases and if there are serious reasons for the return of a product, after examination of all the data of the return request by our company and if our company determines that the product should be returned, the customer in the event that has unpacked the product, he is obliged to pack the product as it was originally packed and deliver it to the transport company. After receiving the product from our company, the product is checked and if it is found in its original condition, exactly as it was before it was sent to the customer, it credits the customer’s bank account within 14 days from the date of receipt of the returned product. The amount of money returned in this case to the customer’s account is the value of the product reduced by the amount of money paid by our company in transport costs for the transfer of the returned product from the customer’s address to our company’s headquarters.
In the event that the returned product is not found in its original condition, exactly as it was before it was sent to the customer, the damages caused by the customer will be charged and deducted from the refunded amount.
For more information contact us on the phones: 2821049722 and 6972053010.